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ETHICAL FASHION, SOCIAL HEART

Ethical fashion, travel & lifestyle blog
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Delivery & returns

DELIVERY AND RETURNS

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DELIVERY

We use UK First Class Recorded Delivery via Royal Mail as standard and aim to ship all orders on the same or next working day. Shipping costs are calculated at checkout.

If you require your items faster or need to arrange international shipping, please email us at hello@littlelotusboutique.com to arrange.

 

RETURNS POLICY

Our returns policy lasts 14 days from delivery. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littlelotusboutique.com.

 

Exchanges

In certain circumstances we can arrange an exchange instead of a refund if you would prefer (for example, if you have ordered the wrong size). However, please be aware that all our items are handmade and therefore unique, so we will endeavour to exchange your item for the same colour and style but this may not be possible. We stock limited edition handmade items so where an item has sold out we will offer a refund instead. If you need to exchange an item, send us an email at hello@littlelotusboutique.com

 

Shipping

To return your product, please email us at hello@littlelotusboutique.com and we will provide a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we will not issue a refund until the returned item has been received.

 

Faulty Items

Please note that our items are handmade so imperfections do occur. We believe that’s what makes our products so beautiful! However, manufacturing faults do occur occasionally. If you believe an item to be faulty, please email a member of our team to arrange a replacement or return of a faulty item.

Where an item is faulty we will cover postage costs for returns.

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